Privacy Policy

This privacy policy describes how Al Safar Tourism Services collects, uses, and protects your personal information when you use our online platform and services. Your privacy is important to us, and we are committed to being transparent about our data practices and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

Information We Collect

We collect information necessary to provide you with the tourism and hospitality services you request. This may include:

  • Personal identification information: Such as your name, date of birth, gender, nationality, and passport details.
  • Contact information: Such as your physical address, telephone number, and email address.
  • Travel details: Information about your bookings, travel companions, destinations, dates of travel, and preferences.
  • Payment information: Details required to process payments for services, such as credit card numbers or bank details.
  • Health information: If necessary for specific travel arrangements or visa applications, with your explicit consent.
  • Information you provide through communications: When you contact us with inquiries or feedback.
  • Technical data: Information about how you interact with our site, such as your IP address, browser type, and usage patterns, collected through cookies and similar technologies.

How We Use Your Information

We use your information for the following purposes:

  • To provide the services you request: Including booking tour packages, hotels, accommodations, arranging visa assistance, airport transfers, tours, and other travel activities.
  • To process transactions and payments: To complete your bookings and process refunds if necessary.
  • To communicate with you: Sending booking confirmations, updates, service-related notifications, and responding to your inquiries.
  • To fulfill legal and regulatory requirements: Including sharing information with customs, immigration, and other authorities as required by law.
  • To improve our services: Using aggregated and anonymized data to understand user behavior and enhance our offerings.
  • For internal administration: Including accounting, record-keeping, and quality control.

Sharing Your Information

We share your personal information only when necessary to provide the services you have requested or when required by law. This may include sharing with:

  • Service providers: Such as airlines, hotels, transportation companies, tour operators, and activity providers to fulfill your bookings.
  • Visa processing centers and embassies: When you request visa assistance.
  • Payment processors: To process your payments securely.
  • Government and regulatory authorities: When required by applicable laws or regulations.

We do not sell your personal information. When we share data with third parties, we take steps to ensure they handle your information in accordance with data protection laws.

International Data Transfers

Given the nature of international tourism, your information may be transferred to, stored, and processed in countries outside of your country of residence. When transferring data internationally, we implement appropriate safeguards to ensure your personal information remains protected in accordance with this policy and applicable laws.

Data Security

We implement technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your data, no security system is impenetrable, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • The right to access: To request a copy of the personal information we hold about you.
  • The right to rectification: To request correction of inaccurate or incomplete information.
  • The right to erasure: To request the deletion of your personal information under certain conditions.
  • The right to restrict processing: To request that we limit how we use your information.
  • The right to object to processing: To object to our use of your information for certain purposes.
  • The right to data portability: To request that we transfer your information to another organization or to you, in a structured, commonly used format.

To exercise these rights, please contact us using the physical address provided below. We may need to verify your identity before fulfilling your request.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and support certain functionalities. You can manage your cookie preferences through your browser settings.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our site.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us by postal mail at:

Al Safar Tourism Services
1402 Bay Gate Tower
Business Bay
Dubai, Dubai 50000
UAE

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